Your default support coverage.
By default, you're always covered by the free Bronze Support. However, this phone support only covers run-time and software installation program errors. That means errors that stop our software from being properly loaded onto your computer via our web download installation program or our CD installation program are always covered for free.
Most Registration errors are not covered by the Bronze support because they are caused by not following the step-by-step installation instructions packaged with your software. Detailed help installing, reinstalling, updating and upgrading your software product is available through our Knowledgebase.
Questions involving networking, multiple computer installations or how to install the software after getting a new computer, or recovering from a virus crash are not covered by the Bronze Support. Please look to our online Knowledgebase for free help with these types of issues.
By just purchasing any of our software products, you are automatically enrolled in our Bronze support plan. Bronze Support includes:
- 24-hour Automated Phone Support
- Video Tutorials
- Online Knowledge Base
- Built-in Help System
Get personalized assistance from a professional.
Get personalized help with any of our software products from one of our software experts. Help is provided via phone call with a live support specialist or email; whichever you feel more comfortable with.
Support coverage starts immediately after purchase, so don't hesitate to contact us right-away.
Get Silver Support for Free!
When you purchase our paper & envelope products, or if you have a merchant account, you may be eligible for free Silver Support.
Sign up for a merchant account.
Give your customers the convenience and flexibility of instant online payment, recurring billing schedules, and electronic receipts!
Get Hands-On Training From our Experts
Get personalized help and training with any of our software products from one of our software experts.
We provide training done over the phone with a software expert and scheduled at a time convenient for you. Since training is best uninterrupted, we recommend scheduling the call when your office is closed and you can give your full attention to learning.
Support coverage starts immediately after purchase, so don't hesitate to contact us right away.